Welcome to Hocus Pocus Toys' Shipping and Returns page. We want to ensure that your shopping experience with us is as smooth and satisfying as possible. Here's everything you need to know about our shipping and returns policies:


Shipping Policy:

Processing Time: We aim to process and ship your order within 1-2 business days from the date of purchase. Please note that orders placed on weekends or holidays may require additional processing time.

Shipping Methods: We offer various shipping options for your convenience. You can choose the one that suits you best during checkout.

Shipping Costs: Shipping charges are calculated based on the destination, shipping method, and order weight. You can view the shipping cost during the checkout process before making your payment.

Tracking Your Order: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the delivery progress of your package.

International Shipping: We offer international shipping to select destinations. Please note that customs duties and taxes may apply depending on your country's regulations.


Returns and Exchanges:

30-Day Return Policy: If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of delivery for a full refund or exchange. Please note that the item(s) must be unused, in their original packaging, and in the same condition as received.

Return Process: To initiate a return, please contact our customer support team with your order details. We will provide you with instructions on how to return the item(s). Once we receive and inspect the returned item(s), we will process your refund or exchange.

Exchanges: If you'd like to exchange an item for a different size, color, or style, please contact our customer support team. We will assist you in the exchange process.

Damaged or Defective Items: In the unlikely event that your order arrives damaged or with defects, please contact us immediately. We will arrange for a replacement or refund, as per your preference.

Refund Process: Refunds will be processed using the original payment method. Please allow a few business days for the refund to reflect in your account.

For any further inquiries or assistance regarding shipping and returns, please don't hesitate to contact our customer support team. Your satisfaction is our priority, and we're here to help you have a seamless shopping experience with Hocus Pocus Toys.